Customer 360
Overview
Get a complete, unified view of every customer in one interactive platform.
The Customer 360 App centralizes customer profiles, transactions, support interactions, & insights into a single, responsive interface, enabling teams to monitor engagement, identify upsell opportunities, predict churn, & enhance customer satisfaction across all touchpoints.
Key Features
Unified Customer Profiles & Engagement Tracking
View each customer’s demographics, recent activity, sentiment score, lifetime value, and interaction history in one place. Quickly access relevant details to make informed decisions.
Detailed Transaction History & Filtering
Track purchase history with search & filters by date, product, & status. Click to view transaction details, including payment method, amounts, products, & current status.
Support Tickets & Service Insights
Monitor open, in-progress, & closed tickets with KPIs for average resolution time, satisfaction, & priority levels. Drill down into individual tickets to see resolution metrics, feedback, & customer satisfaction ratings.
AI-Powered Insights for Churn & Upsell
Identify churn risks, contributing factors, & recommended actions. Highlight upsell opportunities with potential income estimates & product confidence levels, providing actionable guidance for each customer.
Interactive Analytics & Reporting
Visualize engagement trends, sentiment over time, & customer health scores. Export dashboards, filter views, & track key KPIs to optimize customer management workflows.
Use Cases
- Customer engagement dashboards for sales & account management teams
- Support tracking & service performance insights for customer success teams
- Customer analytics for churn prediction & upsell opportunity identification
- 360° view dashboards for personalized marketing & loyalty programs
- Operational tools for managing high-value customer relationships
Start Building Your Own Customer 360 App
Use this Customer 360 App template as a foundation to create a fully custom customer intelligence platform. Connect live customer data, monitor transactions & support activity, analyze engagement & sentiment, and design interactive insights tailored to your workflow with UI Bakery’s low-code tools.
How Customer 360 template works?
UI Bakery enables you to transform your data into dynamic internal tools, leveraging a combination of pre-built and customized components.
Try UI Bakery
- To initiate, click "Sign up".
- Establish your organization and create app "From template"
- Customize your generated application visually by intuitively dragging and dropping components and crafting queries for your resources.
- Expand the capabilities of this application by linking to your personal database, kickstarting the development of robust internal tools.
